Customer service
FAQ
Can't find your question? Email us at orcollective.shop@gmail.com. We reply within 1 working day.
Ordering & payment
Which payment methods can I use?
You pay securely with PayPal, credit card (Visa, Mastercard, Maestro, American Express), Bancontact, Klarna, Apple Pay, Google Pay and Shop Pay.
Can I still change or cancel my order?
Yes, if you email orcollective.shop@gmail.com within 12 hours of ordering. After that, your order is usually already being processed. You can then return it after delivery.
Shipping
How long does delivery take?
On average, your order arrives within 8 to 12 working days. The exact delivery time can vary per product. As soon as your parcel is on its way, you'll receive a tracking code by email.
What are the shipping costs?
Shipping to the Netherlands, Belgium and Luxembourg costs € 4.95. Free shipping on orders of €55 or more.
Can I track my parcel?
Yes. As soon as your order has shipped, you'll receive an email with a tracking code. Tracking sometimes only becomes active after a few days.
Which countries do you ship to?
We ship to the Netherlands, Belgium and Luxembourg.
My parcel hasn't arrived. What now?
Still no parcel after 15 working days, or is the tracking no longer updating? Email us your order number and we'll look into it.
Returns
How long do I have to return?
You have 14 days to return your order, starting from the day you receive it.
How do I return something?
Email us within 14 days of delivery with your order number. Within 1 working day you'll receive the return address and instructions. Returns go to our supplier's warehouse in China. Return shipping costs are for you (around €15–30). The product must be unused and in its original packaging.
When will I get my money back?
Within 14 days of receiving your return or your proof of postage, using the same payment method you paid with.
My product is damaged or wrong. What now?
Sorry to hear that! Email us your order number and a photo as soon as possible after delivery. You'll get a replacement or your money back, and you don't need to send anything back.
Also read our full return policy.
Products
Which size do I need?
All our products are one size. Our compression products are made of stretchy material. Not sure? Feel free to email us.
Can I use this with an injury?
Our products are designed for training and recovery and are not medical devices. If you have an injury or persistent complaints, please consult a (sports) physiotherapist or your GP first.
How do I use my product?
On every product page, under Description, you'll find a short explanation under the heading How to use it.