Returns

Not completely happy? At Reviva you have 14 days to return your order, starting from the day you receive it.

How to return something

Within 14 days of delivery, email orcollective.shop@gmail.com with your order number and the product you want to return.
Within 1 working day you'll receive the return address and instructions.
Pack the product well and send it within 14 days of registering your return, with tracking. Keep your proof of postage until you have your money back.

Unfortunately, we can't process parcels that are returned without registering first.

Return address and costs

Our products are shipped from our suppliers' warehouse in China. That's why returns also go back to that warehouse.

Return shipping costs are for you. Expect around €15 to €30, depending on the size and weight of the parcel.
Make sure all shipping and customs costs are prepaid. Parcels on which payment is still due on arrival will be refused by the warehouse. We can then not refund them.

Damaged, defective or wrong product?

You don't solve that with a return, but with a photo. Email us your order number and a photo of the problem as soon as possible after delivery. You'll then get a replacement or your money back. You don't need to send the product back and you pay nothing.

Conditions

The product is unused and in its original packaging. You may unpack and inspect the product as you would in a shop. If the product has been used more than needed to assess it, or damaged through use, we may withhold part of the purchase price.

For hygiene reasons, we can only take back compression products (braces, sleeves, wrist sleeves) and kinesiology tape if the seal or packaging is still unopened.

Refund

As soon as we've received your return, or seen your proof of postage, we refund the purchase price within 14 days, using the same payment method you paid with. If you return the full order, you'll also get the original shipping costs back.